FAQ
Welcome to the Velosche Frequently Asked Questions page. We want every visit to be a great shopping experience, and if you need anything else, our team is always happy to help.
1. How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days
Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes, every order within the United Kingdom ships free. See our Shipping Policy for more.
3. Where is Velosche located?
Velosche is a United Kingdom based online business offering a curated selection of high quality products, with shipping available across the United Kingdom.
4. What if I receive a defective product?
We will replace any defective item at no cost to you. Just contact us within 30 days of receiving your order. Read our Return Policy for details.
5. Can I cancel my order after it's placed?
Yes, orders can be cancelled within 24 hours of being placed. Please contact our support team as soon as possible.
6. What is your return policy?
Our return process is simple and hassle free. Everything you need to know is in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, we initiate the refund to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, every purchase comes with a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
You can reach us through our Contact Us page or email us directly at info@velosche.com.
10. Do you ship internationally?
No, we currently ship only within the United Kingdom.
11. Do you have a physical store location?
No, Velosche is online only. This lets us keep our prices competitive and offer a wider selection of products.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are welcome. Please contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy.
14. How can I track my order?
Once your order ships, you can follow it on our Order Tracking Page.
Contact Us
Store Address: 128 City Road, London EC1V 2NX, United Kingdom
Store Email: info@velosche.com
Store Phone: +447366523772
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your email within 1–2 business days.